Faq Sections
We try our best to ship the orders as soon as we can. If the products are in stock, we do our best to dispatch them Monday-Friday within 48 hours.
If the product is out of stock, usually it will be listed on the product page, and the expected delay will be listed there as well.
Standard delivery can take up to 14 days to arrive, depending on the country sometimes it can be faster or slower. We are not responsible for any delays caused by the post office. Our experience show that during some periods of time such as: Black Friday, Holiday season etc. Sometimes the delay can take up to 2 months. Unfortunately, there is nothing we can do about this.
The customers are responsible for knowing and researching their local laws. If the product you have ordered is listed on the prohibited items list - we take no responsibility for any losses that may occur. In the rare case a parcel is refused by customs, most of the time it is shipped back to us. In this case we will ship again after you pay the shipping fee again.
The privacy of our customers is very important to us. We make sure to ship the orders in plain unbranded packaging or boxes.
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At this moment, we are not selling products wholesale.
Our prices are shown in multiple currencies on the website, however, we charge in EUR. We use the rates of that day.
We accept all major credit cards, Bank transfers, PayPal.
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No, we don’t currently sell adult DVD’s.
You can use your discount codes at the checkout page. There will be a field called "Have a promo code?". Click there and you will be able to add your voucher code.
You can use your loyalty points in the checkout page where all your products are listed. Right before clicking “Proceed to checkout”, at the top you can click on the text “Redeem now”. There you can enter how many points you want to redeem.
Returns or exchanges can be accepted up to 7 days after receipt of your goods.
If you want to make a return inform us
For customers outside EU, please indicate the items enclosed are returned merchandise for customs declarations.
Please note: we are unable to refund or exchange items that were lost in the post.
We are also unable to process returns or exchanges for insertables, personal lubes, volatile products or other items that may have hygienic issues after use, or altered by transport.
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If you have a problem with an item please contact us. A member of our team will advise you and see what we can do.
Please don’t return faulty products without contacting us first. Provide evidence of the products as well as the packaging/parcel.
We can exchange the items for different sizes, but please note that it may take additional time if your required size is not in stock.
Please mark your package as returned goods to avoid extra customs charges.
If you have any additional questions, please contact us: >> Click Here to contact<<